Welcome to Germain Kia of Columbus

Let’s start out by saying I went to get my oil changed at their service department, they changed the oil I picked up my car and I left. Three weeks later. My car started missing real bad, I did research. I thought it was the gas I was using I thought I didn’t close the gas cap correctly but . I opened it and closed it, for one day the engine light went away. I thought the problem was solved, following day a light came on again. I made an appointment at Germain Kia service department. I went in, and I spoke to a service advisor by the name Brylan explain the situation asked if he had a loaner car I could use. He told me he did not. I asked him what he suggested. He said enterprise didn’t offered to help me get one just said enterprise I explained I didn’t have the asking if at that time to get a rental car and asked if he was sure they had no loaner car. He explained to me that they had transferred 15 loaner cars to another department. I asked him when he thought he would have one. He said he has to wait till that for Monday. The service manager was in a training seminar and he couldn’t get one. I don’t understand why you couldn’t ask somebody else if they find a car for me to use. I turned around and took my car to Couglin Kia and got me in the next day. The service advisor helped me find a rental car and got me a good rate. They called me up and explained to me. The problem was the technician that changed my oil hand, tighten the oil nut on the oil pan. It was only being hung on by two threats. All they could drain out was a quart of oil that’s all that was left in my car. Before I even took it to either one of those dealers I went to AutoZone and they did a test on my car. It said cylinders misfiring, but the funny thing about it was it said Braden or Brylan how do you pronounce his name? I’m sorry ask me if I was low on oil. I said I just have my loyal changed by you guys. When I went to Conlin service advisor saw that he said are you low on oil? I explained I just have oil change. I want to make Kia. He said usually when you see an camshaft problem, your low on oil and now back to the original conversation I Coughlin Kia they called me up and he said there’s a problem with no oil in the car. Went back to Germain Kia/Service explain the situation to Sers advisor Nate great service advisor. I explained that they found metal shades in the oil pan. He said oh no I will get that car towed back down to Germain Kia and we’ll take care of everything and funny this is only a day later. Nate found me a loaner carr!! Still can’t figure out why Brylan couldn’t find me a loaner car but Nate was able to!!! I was hoping to build a good relationship with Germain Kia, that will not happen now! Very disappointed with Kia Service department and one service advisor really stopped my good feeling about Germain Kia/Service Advisiob. Go back there again.

They were very friendly and courteous. Communication was excellent. We will keep coming back for our service meeds

Went for my first oil change 7,000 mi Sportage Ex Hybrid. Service Advisor Braden very helpful, found me a better coupon and had my dirty car washed, inside and out. Impressive! Nice Service Mgr too!

Patrick was an excellent person to work with. He understood exactly what kind of vehicle I was looking for and made the entire experience easy and enjoyable. I highly recommend Patrick to anyone looking for a great car-buying experience!

I am always pleased with The service here from the time I check in until my repair is complete Braden Predmore is the Service Advisor and he is so nice and knowledgeable about the Kia cars I can’t say enough about him because he is awesome!!

Cody Taylor helped me with my car yesterday as it had a sudden issue. He made the services go smoothly and what needed to be done. He is very professional, and polite. He has excellent customer service skills and answers all the questions with respect. He is an asset to Germain Kia Service Center. If you are iffy going to service centers, when something goes wrong with your car will be serviced well by Cody Taylor.

Awesome Customer Care! Staci was very helpful in helping me get my maintenance scheduled and completed . Using updated technology to inform customers of their service progress and Work completed is amazing.

I was treated with respect, and the staff were wonderful. Lovely service! I will be back.

Sales & Service very good. Did right by me and I would buy there again! I had an issue right after I purchased the car. Contacted my sales person, she contacted her sales manger and he contacted me back very quickly. Got an apptmnt set up same day. Nate in service got the car in quickly, diagnosed the problem, discussed with me and had it taken care of by the next day. The dealership stood by their product, took care of the problems without hesitation or trying to hassle about the cost. I was very impressed and would return for future purchases when the time comes.

Service was very good. They kept me informed on everything that they were doing. Very helpful

Nat and the mechanic worked hard to get a resolution from Kia. Finally got it done cars running great thanks so much for your efforts and and your communications. Much appreciated.

My wife took HER car in for an oil change. She was waiting for her car in the lobby, which her service tech was well aware of. Instead of telling her the car needed a new air filter and cabin filter they sent a text to me. They didn’t trust her to look at the filters and know that they were dirty??? I was out of town and didn’t see the text until 3 hours later. So I had to go buy a filter the next day. They didn’t even close the filter cover! How very chauvinistic of her service tech. My wife probably knows more about cars than most people who get their cars serviced there. Very disappointed that they didn’t change the filters while the car was there for service. All they had to do was just ask my wife.

Braden is an awesome service Technician he told me what Kia would cover and they did it at no cost to me! the new Engine was put in while I was given a loaner car during the time needed! He is very thoughtful and professional at all times and knowledgeable about the Kia cars! Germain Kia AutoMall should be proud to have a service technician like Braden! Thank you so much Braden and KIA you are great!!!

I had great customer service. The service department was thorough and friendly. I would recommend to everyone.

Nate let me know what they were going to do and how long to finish. A pleasant experience.