Customer Testimonials
Terrible customer service. Given an appointment as stated in email then told it was not an appointment but a check in time. replaced engine from recall and car still doesn't run. Employs rude and uninformed. .
Coming to Germain Kia is like being at home. Here, every customer feels like they're sharing the company with their family while waiting for the service they need to do to their vehicle. In the waiting room, this dealer offers everything from popcorn to coffee, Wi-Fi, water, tea, and, above all, a bathroom. Unsurpassed quality and service. The customer service and treatment are excellent. You have to come here and see for yourself why Germain Kia is my home and my favorite Leader car. Thank you, thank you, thank you. Eric
Great service and good place. Friendly people. Quality, excellent company, free coffee, Wi-Fi, snacks, and water. Gracias, Gracias Gracias. 20 * star
I really appreciate Eric's attention, he is a very didactic, explicit and schedule-compliant advisor. I'm very happy with your attention. A great Eric. Thank you for everything.
Very good service, great with taking care of people!!! I would buy from them again.
I appreciate the way Braden stayed in touch throughout the service process via text and phone. Getting in and out of the service center was a smooth, easy process even in a holiday weekend.
Eric was very pleasant/friendly, explained everything they were going to be doing. Excellent service!@
While dealing, I was hoping a good deal, but I wonder if my used car purchase is a trash. The car after 6 days of driving had a engine light come up.
While signing paperwork the car's rear seat levers and bezels were taken out which should have been secured for me. They refused to find and give back to me.
The government subsidies and rebates are supposed to be for me/customer, but they instead raised the price by a similar amount. They made a very strong case for this. Since I did not know what to say, I ... Read More DealerRater - May 14, 2025
Very friendly and professional. Jesse Turley was my salesman and he really took the time to explain everything and make the process as stress free as possible.
Was very professional and did a great job on all my services. Much respected dealership.
I had a great experience at Germain Kia, walk out with the car of my dreams. Mike Rinkes my salesman was awesome and he made the process stress free. I am very satisfied.
Really perfect company and they help Really and resolve problems and great service and support
Had a great experience at Germain Kia. This is the second car I have bought from them and have always been satisfied
Our salesman Nick was very easy to talk to and very helpful very relatable, knowledgeable
Very friendly and helpful. The salesman, Tyler, was very knowledgeable and helpful. This is the second car I bought from Germain Kia
Had a great experience with Justin he worked his butt off for us but didn’t just try to sell me anything he really worked for us
Phenomenal service, listened to my needs and worked toward a deal to meet my needs
Very comfortable sales environment, no pressure to buy. Patrick answered every question I had. 3rd day driving car and I am very impressed (Sportage). Would highly recommend Patrick and the management of this dealership.
Unmatched service, genuine care, zero pressure—best Kia experience in 15 years. Lifelong customer earned, effortlessly.
I am pleased with my experience at Germain Kia. My car was diagnosed, required maintenance explained, service finished in acceptable time. Waiting area is very nice and accommodating. I will be sure to take my vehicle back as needed!
Tylar in sales was fantastic and took all the time I needed to make my purchase . Hunter Horn in Financing went over and beyond finding me the best rate ! 100% would recommend Germain Kia!
We had a great experience with Nick. Fairly quick buying process. Highly recommend Germain Kia!
Excellent service. I was working with Eric and probably the best associate I have worked with.
Once you buy the car and leave the parking lot, this place won't care. Kyle promised to install the roof rack for free that came with the Carnival, turns out they want me to pay. Also, the sales manager wouldn't care about what the customer has to say. Not coming here anymore, there are other great places for services.
Phill Boggs and Hunter Horn made my buying experience painless, efficient, and satisfying. I called on the car I wanted, got pricing, availability, and odometer information quickly. I arrived at the dealer 3.5 hours away from home to a smile and a handshake, a clean car, keys ready to test drive, paperwork ready to sign, and a helpful Phil guiding me as I loaded the car in my enclosed trailer. I will buy from Germaine again in the future and will ask for Phil and Hunter by name as they were professional, courteous, efficient, and respectful of my time and preferences. ... Read More DealerRater - Feb 23, 2025
Wonderful experience dealing with Jesse Turley. He knows the vehicles on the lot had us test driving with in 5 minutes of walking through the door. Even had us a couple different models of the one vehicles so we could double check features of each one. I wouldn't think twice about going back there when I need another vehicle. Nice work Jesse
Fair pricing...extreme patience and understanding from salesman. Jesse took care of all our needs and the entire process was smooth.
Very professional and willing to show us various options based on our needs and wants. We are thoroughly enjoying our new vehicle.
Excellent service! Quick recall fix on my 2025 EV9. Professional team, great communication, highly recommended!
Bait and switch! We were in the process of buying a car when they told us that they sold it to someone else but,”they had another great deal for us.” No thank you! We’ll let the BBB know how this dealer does business.
Overall, great sales and service. Oil change took an hour and a half, but they were busy on a Saturday.
Shane is a professional auto salesman with several years of knowledge. He is very personal and easy to deal with. He gets a 10/10 from me.
Tyler was extremely helpful and went above and beyond to find the perfect car for us
I bought a used 2022 Kia Sorento and I noticed it was making noise a week or so later. I brought it in to get looked at and one of the shocks was leaking and needed replaced. Well a few days later after getting it fixed it still was making noise and I had to bring it back in to see what was going on.
Eric was so understanding and helped me out and let me know that the other shock on the other side needed replaced as well. So finally getting them both fixed I was good to go and ... Read More DealerRater - Dec 4, 2024
Braden was very professional and took care of all my needs. Good dealership. Will recommend.
We enjoyed our experience, especially with JB. The staff was helpful, we got everything we were looking for, and are so happy with our new car4!
Friendly greeting right from when I opened the door. I couldn’t be happier with the service and they returned my vehicle sparkling clean!
Such a great experience I had when i visited for key fob made and my recalls. The staff were very courteous and kept me updated on the progress. The service department was very personable and told very important information about safety issues if i didnt do the recall, and were very considerate. The waiting area is well equipped for a greater customer experience as well for the kids play area to keep the little one occupied.Keep up the great work.
Very good customer service. Was very happy with the service that was performed on our kia k5.
Great dealership! Everyone is always friendly and welcoming. They always work to solve whatever issues I come in with and address them accordingly. Coffee and snacks are a plus!
Very very nice and helpful , took the car home after I bought it as is when I got home I heard a squeaky noise like breaks or wheels so I called and they were more than happy to fix it and they gladly did no charge I love them 😍 thank you for everything
Tyler is an awesome salesman. The vehicle that I was interested in was sold that morning I called, but Tyler helped locate a 2024 Kia Forte-GT Line for me in the Dayton area. We negotiated a fair price for the vehicle, and I drove back up to Columbus two days later to buy the vehicle. The entire staff at Germain Kia was attentive, easy to talk to, and with no pressure tactics. They made my first brand new vehicle purchase a memorable one.
I scheduled an appointment for a recall on my car. And they told me they couldn’t do it on a Saturday and they told me that it couldn’t be after 2 o’clock through the week. This means I have to miss work. I go in there they take my car, one hour and 15 minutes later They come out and tell me that they will order my part and call me to get scheduled. Excuse me, I had to schedule off work for this appointment. You knew exactly why I was coming in. You knew exactly what type of ... Read More DealerRater - Oct 3, 2024
Attentive, listened to what I wanted and didn’t push anything. My options came down to a new car and a slightly used car. I went with the used. I’m sure the salesman would have made more if I’d done with the new but he didn’t say a word to sway me towards the new.
Huge shout out to the Germain kia family. Just bought a brand new vehicle. It was a group effort, but everyone bent over backwards to make sure I went home happy. I had to come back in and put a tow hitch on and the service department was even great. I even had a sales person from Germain toyota help us out. The Germain family should be very proud of these associates Ken Gurung, Skylar Smith, Ricardo Gomaz, and Brian Franks. If you have any questions or problems any of these guys will make sure you are 100% satisfied. Thank you!
Nick is awesome! This is the second car I have from him! I hope is is available the next car I purchase!
Excellent Service, People, and Timing! Everything from the quote to picking up my vehicle, top notch information and service! I appreciate everyone involved! The names I knew were Nate, Christine, and Kody. Thank you.
I made an appointment per a flyer sent from Kia for a service update. After calling Germain Kia and having them scheduled the appt, I got down there today and they were incredibly rude. First I have had service done on my kia there for a number of years. In checking in, he printed out the service record and said it was done in 2020. I asked why they made the appt, and told me in was needed? I was then told "it was not his problem, and to call Kia Customer service." Not his problem? Is this how ... Read More DealerRater - Aug 23, 2024
Everyone was super helpful and patient with us! They worked to get us to where we needed to be to get the carnival we wanted! And then did a great job of explaining all the features! Thanks Justin for being so helpful, kind, and patient!
Nice dealership and employees, nice lounge while you wait. Quick oil change. But I would like for someone to tell me how to fix the "coffee break" , take a break, sensor that goes off every half hour.
We have always been treated fairly and professionally at GERMAIN KIA. The service dept has rectified an issue quickly and satisfactorily.
We had a fantastic experience purchasing our vehicle. Mo Khan and James Jordan made the process easy and enjoyable.
They were prompt and friendly and knew what they were doing. And the time to finish my car from beginning to end
Actually ZERO stars to indicate ZERO integrity! We found the vehicle we wanted at this dealership and were traveling from nearly 6 hours away to make the deal. The day before we were to make the trip we called at closing time to verify the car was still there and available (no pending sales, etc.), and were assured by Hunter that he physically went to the car to make sure it was still there. Lie #1 - he obviously didn't or he would have seen a big yellow tag in the window.
We were on the road super early the next ... Read More DealerRater - Jun 3, 2024
Wait wasn’t as long as I was told nice it didn’t take longer
Greating was great Eric services were great very informative. Very quick service. Customer area very clean and comfortable.
this was a fantastic service experience. My vehicle was ready when promised washed and ready to go.
The service was excellent. They got me in quickly, and I got out quickly from them doing a recall on my vehicle.
Excellent service and very professional service writer Braden. Braden took the time to help me out with parts I bought there. He actually had them installed while I waited. Oil change and tire rotation with a recall completed in about an hour. This is my favorite dealership. Service is top notch!
Outstanding Customer Service! Braden is wonderful and always willing to go the extra mile for me.
Everyone was so friendly and were able to communicate effectively of what would be done. There are nice amenities like a kids room and coffee while you wait for the service. I like having a car wash done for free as well because it makes the experience nicer.
I wouldn't recommend. Not only did my used vehicle not get serviced before I bought it, my 30 day tags expired and I still don't have paperwork for the BMV. They will not return my phone calls either. Shop somewhere else folks.
Luis was excellent to work with on my new car purchase. I would definitely recommend him .
As usual, Eric and the service staff were very professional and on point! They always take very good care of my car and me! Eric is the best!
It was clean, friendly, and my service person was knowledgeable. They also kept me updated.
Great service good prices friendly workers .Customer service is very good.Honest people easy to deal with
Professional and courtesy clean and organized very thorough with explanation of services car was washed after service
The service department is always very courteous and prompt. I appreciate the great work that is done by the service technicians.
Great customer service. Went above and beyond to help out and make sure I was satisfied.
Great service Very friendly and happy staff Did not feel pushed into purchasing a new car
Everyone we dealt with was helpful & not pushie at all, which I really appreciate! We decided not to purchase the vehicle we inquired about as we need to wait until my wife's lease is up this fall.
I was extremely impressed with the service I received. My engine was replaced in my 2015 kia at no charge, along with a rental car at no charge. When I picked it up yesterday I was greeted by a lovely lady who offered me coffee or water. The young man who checked me out was very kind and helpful. Nate, whom I dealt with was honest from the beginning and has very good costumer service skills.
The service department went above and beyond to help us. The service manager was so kind and helpful with our situation. Highly recommend!
Very friendly people all was very polite Luis Gonzalez did a wonderful job and was very helpful and informative
This is my 8th KIa that I have purchased and the 4th from this dealership. I have been very pleased with the sales team and reasonably pleased with the service team, enough to continue to buy cars from them.
They did a great job, and very fast. The only downfall was I gave them a coupon for a wash and vacuum and they didn’t do it
Great to work with dealership. Willing to negotiate and make a deal. Everyone was upfront and honest. Would highly recommend this dealership to others.
Service staff friendly helpful plus repairs made timely fashion. Nice environment to wait for service.
Ill start with the bad only because its short, they are an old-school style dealer with respect to prices, I chose to wait them out, if you play the game as well it wont be so bad, I want the best deal possible.
The Good: first visit the offer was rejected as to they just got the car, I waited 2 weeks and returned to show my wife, I also pulled up same model car from around the state at different dealerships, the salesman, very nice said let him see what he can do, he came back and said they can ... Read More DealerRater - Nov 30, 2023
We have been loyal Germain Hyundai customers for 5+ years, just across the street. As we began our search for our next upgrade, we made the pivot to walk in the doors of Germain Kia and were simply wow-ed right out of the gates! We were greeted and collaborated with Hunter Horn, who provided exemplary service and genuine hospitality throughout our time together. He perfectly matched our energies and right off the cuff, we knew we were in good hands! While we were not able to seal the deal on a Saturday at the eleventh hour, he stayed persistent and communicative ... Read More DealerRater - Nov 23, 2023
Always amazing to visit Germain Kia. Incredible staff.. I would highly recommend this dealership to my family and friends
Awesome service all the way around! No matter your needs. Free drinks, nice waiting room, great customer service.
When I was looking for a Kia dealership, this one was the first to answer the phone. I took my car in to get some recalls fixed, and they were all nice, and got my stuff fixed pretty quickly. 🙂
Great services and wonderful hospitality. The agent Shane was very nice and did all what he can to help me get the appropriate car for my health condition . I really appreciate his hard work.
Great service , understanding the needs of a customer, very professional I really recommend it and trust the brand KIA.
Got my oil changed today. They got me in and out very quickly. They were very courteous and helpful.
Nick was a pleasure to work with. He made the process so easy and convenient.
Great service i had a probleme with my kia soul i dropped it there they find out its the engine probleme they gave me a reliable car and wait to get an approval for a new engine
Shane and James were extremely helpful in structuring a deal that worked for me with model, trade-in and financing.
Very friendly environment efficient and they’re honest about the problem with what’s going on with your car Good People
This is a wonderful dealership. Great salesman (Shane) as well as.great service after the sale Been a customer since 1999..
The staff was super helpful and accommodating. Justin was amazing at getting the car prepped and paperwork completed. He was also able to source us a level 2 charger for our first EV to make sure we could charge at home (over 40 miles away). Definitely recommending Justin to everyone!
Previously submitted my total disgust regarding the way both Germain Kia Dealership and KIA CORP have handle my repairs, etc. Shame on Germain Dealership (Georgesville Rd - Columbus, Ohio) for their lies and deception regarding a resolution to my vehicle warranties/issues. I will never patronize or refer business to either entity forthwith.
There’s always a welcoming and friendly environment. Feels like walking into Family environment. Germain Kia will always service my Vehicle.
Great service! Prompt and friendly. They keep good records and make reasonable recommendations. Very reliable.
The Dealership is clean professional. The servicer understood my problem and had my car fixed and ready for me the next day. Thank you KIA.
Patrick Raymond was very helpful through the purchasing process. We were from out of state and looking for a 2024 Telluride. He made the whole experience easy and enjoyable! Thank you Patrick and the Germain Kia Team!
Dealer group from sales to loan was great and easy to deal with. Would definitely buy there again. The 2 hour drive from Toledo was worth it.
While visiting family in Columbus, visiting from Georgia, my 2016 Kia Sedona had power/battery failure. AAA originally diagnosed it as battery was fine (it was a AAA battery), but there was possibly a short somewhere. After getting the car jumped we returned to the house. Next morning, car was dead. Of course I had nothing scheduled, but called the dealership to see if I could get help. This was on Friday morning. Spoke to Nate, who was very courteous, but relayed they were backed up and may not get it looked at until the middle of next week.
Long story ... Read More DealerRater - Aug 1, 2023
Service was quick. Communication was very clear on what was being done. Very pleased on how nice they were. Even vacuumed and washed my car.
