Customer Testimonials

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DealerRater May 15, 2024

Wait wasn’t as long as I was told nice it didn’t take longer

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DealerRater May 9, 2024

Greating was great Eric services were great very informative. Very quick service. Customer area very clean and comfortable.

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DealerRater May 7, 2024

this was a fantastic service experience. My vehicle was ready when promised washed and ready to go.

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DealerRater May 6, 2024

The service was excellent. They got me in quickly, and I got out quickly from them doing a recall on my vehicle.

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DealerRater Apr 29, 2024

Excellent service and very professional service writer Braden. Braden took the time to help me out with parts I bought there. He actually had them installed while I waited. Oil change and tire rotation with a recall completed in about an hour. This is my favorite dealership. Service is top notch!

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DealerRater Apr 23, 2024

Outstanding Customer Service! Braden is wonderful and always willing to go the extra mile for me.

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DealerRater Apr 19, 2024

Everyone was so friendly and were able to communicate effectively of what would be done. There are nice amenities like a kids room and coffee while you wait for the service. I like having a car wash done for free as well because it makes the experience nicer.

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DealerRater Apr 10, 2024

Luis was excellent to work with on my new car purchase. I would definitely recommend him .

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DealerRater Mar 28, 2024

As usual, Eric and the service staff were very professional and on point! They always take very good care of my car and me! Eric is the best!

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DealerRater Mar 26, 2024

It was clean, friendly, and my service person was knowledgeable. They also kept me updated.

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DealerRater Mar 9, 2024

Great service good prices friendly workers .Customer service is very good.Honest people easy to deal with

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DealerRater Mar 1, 2024

Professional and courtesy clean and organized very thorough with explanation of services car was washed after service

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DealerRater Feb 19, 2024

The service department is always very courteous and prompt. I appreciate the great work that is done by the service technicians.

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DealerRater Feb 16, 2024

Great customer service. Went above and beyond to help out and make sure I was satisfied.

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DealerRater Feb 15, 2024

Great service Very friendly and happy staff Did not feel pushed into purchasing a new car

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DealerRater Feb 14, 2024

Everyone we dealt with was helpful & not pushie at all, which I really appreciate! We decided not to purchase the vehicle we inquired about as we need to wait until my wife's lease is up this fall.

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DealerRater Jan 18, 2024

I was extremely impressed with the service I received. My engine was replaced in my 2015 kia at no charge, along with a rental car at no charge. When I picked it up yesterday I was greeted by a lovely lady who offered me coffee or water. The young man who checked me out was very kind and helpful. Nate, whom I dealt with was honest from the beginning and has very good costumer service skills.

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DealerRater Jan 18, 2024

The service department went above and beyond to help us. The service manager was so kind and helpful with our situation. Highly recommend!

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DealerRater Dec 30, 2023

Very friendly people all was very polite Luis Gonzalez did a wonderful job and was very helpful and informative

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DealerRater Dec 27, 2023

This is my 8th KIa that I have purchased and the 4th from this dealership. I have been very pleased with the sales team and reasonably pleased with the service team, enough to continue to buy cars from them.

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DealerRater Dec 11, 2023

They did a great job, and very fast. The only downfall was I gave them a coupon for a wash and vacuum and they didn’t do it

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DealerRater Dec 4, 2023

Great to work with dealership. Willing to negotiate and make a deal. Everyone was upfront and honest. Would highly recommend this dealership to others.

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DealerRater Dec 3, 2023

Service staff friendly helpful plus repairs made timely fashion. Nice environment to wait for service.

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DealerRater Nov 30, 2023

Ill start with the bad only because its short, they are an old-school style dealer with respect to prices, I chose to wait them out, if you play the game as well it wont be so bad, I want the best deal possible. The Good: first visit the offer was rejected as to they just got the car, I waited 2 weeks and returned to show my wife, I also pulled up same model car from around the state at different dealerships, the salesman, very nice said let him see what he can do, he came back and said they can ...

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DealerRater Nov 23, 2023

We have been loyal Germain Hyundai customers for 5+ years, just across the street. As we began our search for our next upgrade, we made the pivot to walk in the doors of Germain Kia and were simply wow-ed right out of the gates! We were greeted and collaborated with Hunter Horn, who provided exemplary service and genuine hospitality throughout our time together. He perfectly matched our energies and right off the cuff, we knew we were in good hands! While we were not able to seal the deal on a Saturday at the eleventh hour, he stayed persistent and communicative ...

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DealerRater Nov 15, 2023

Always amazing to visit Germain Kia. Incredible staff.. I would highly recommend this dealership to my family and friends

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DealerRater Nov 10, 2023

Awesome service all the way around! No matter your needs. Free drinks, nice waiting room, great customer service.

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DealerRater Nov 10, 2023

When I was looking for a Kia dealership, this one was the first to answer the phone. I took my car in to get some recalls fixed, and they were all nice, and got my stuff fixed pretty quickly. 🙂

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DealerRater Nov 2, 2023

Great services and wonderful hospitality. The agent Shane was very nice and did all what he can to help me get the appropriate car for my health condition . I really appreciate his hard work.

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DealerRater Oct 19, 2023

Great service , understanding the needs of a customer, very professional I really recommend it and trust the brand KIA.

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DealerRater Oct 16, 2023

Got my oil changed today. They got me in and out very quickly. They were very courteous and helpful.

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DealerRater Oct 1, 2023

Nick was a pleasure to work with. He made the process so easy and convenient.

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DealerRater Sep 28, 2023

Great service i had a probleme with my kia soul i dropped it there they find out its the engine probleme they gave me a reliable car and wait to get an approval for a new engine

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DealerRater Sep 23, 2023

Shane and James were extremely helpful in structuring a deal that worked for me with model, trade-in and financing.

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DealerRater Sep 18, 2023

Very friendly environment efficient and they’re honest about the problem with what’s going on with your car Good People

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DealerRater Sep 13, 2023

This is a wonderful dealership. Great salesman (Shane) as well as.great service after the sale Been a customer since 1999..

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DealerRater Aug 26, 2023

The staff was super helpful and accommodating. Justin was amazing at getting the car prepped and paperwork completed. He was also able to source us a level 2 charger for our first EV to make sure we could charge at home (over 40 miles away). Definitely recommending Justin to everyone!

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DealerRater Aug 22, 2023

There’s always a welcoming and friendly environment. Feels like walking into Family environment. Germain Kia will always service my Vehicle.

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DealerRater Aug 15, 2023

Great service! Prompt and friendly. They keep good records and make reasonable recommendations. Very reliable.

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DealerRater Aug 7, 2023

The Dealership is clean professional. The servicer understood my problem and had my car fixed and ready for me the next day. Thank you KIA.

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DealerRater Aug 7, 2023

Patrick Raymond was very helpful through the purchasing process. We were from out of state and looking for a 2024 Telluride. He made the whole experience easy and enjoyable! Thank you Patrick and the Germain Kia Team!

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DealerRater Aug 5, 2023

Dealer group from sales to loan was great and easy to deal with. Would definitely buy there again. The 2 hour drive from Toledo was worth it.

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DealerRater Aug 1, 2023

While visiting family in Columbus, visiting from Georgia, my 2016 Kia Sedona had power/battery failure. AAA originally diagnosed it as battery was fine (it was a AAA battery), but there was possibly a short somewhere. After getting the car jumped we returned to the house. Next morning, car was dead. Of course I had nothing scheduled, but called the dealership to see if I could get help. This was on Friday morning. Spoke to Nate, who was very courteous, but relayed they were backed up and may not get it looked at until the middle of next week. Long story ...

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DealerRater Jul 20, 2023

Service was quick. Communication was very clear on what was being done. Very pleased on how nice they were. Even vacuumed and washed my car.

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DealerRater Jul 17, 2023

I have been going to Kia Motors since I purchased my car about 3 years ago. They front desk receptionist is the most personable lady I have every met. She is very kind,helpful & such a sweetheart. I love her. Eric was very kind & helpful too & answered all my questioned with such professionalism! I have always had a great experience everytime I have gone in for service for my car or just questions about my car in general. I would certainly recommend any of the experienced technicians for a job well done. Thank-you Eric for all your help! ...

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DealerRater Jul 11, 2023

Gets me in a fair amount of time, courteous, helpful and got me out speedily. Bought 2 cars and influenced 2 others.

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DealerRater Jul 6, 2023

Friendly, courteous and very easy to deal with working hard not to take up too much time

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DealerRater Jun 26, 2023

Just plain good. Furthermore, I was able to talk to a real live human being to reorganize my service appointment.

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DealerRater Jun 21, 2023

Service was excellent. They were kind and courteous and car was done when promised. Thank you

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DealerRater Jun 19, 2023

Best Kia dealership in Ohio The people there are the easiest people deal with. Luis is the best.

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DealerRater Jun 13, 2023

The service was performed quickly on software update.The staff was polite and provided answers to my questions.The waiting room was very nice and clean with free coffee and popcorn. The washer light came on when I arrived and the technician must have seen that and added washer fluid

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DealerRater Jun 6, 2023

Fast and friendly service offered a car wash waiting area very comfortable service was performed at the time that was stated

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DealerRater Jun 1, 2023

Everyone is very courteous I walked in without an appointment but they took care of my problem! Both young men were great . The waiting area is very clean & love the popcorn

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DealerRater May 27, 2023

Had my car detailed; I was moderately satisfied - not quite the highest detail experience I expected.

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DealerRater May 16, 2023

Very prompt about any recalls,friendly and courteous,caring,has a very nice and neatly accommodating waiting room for the customers and always helpful

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DealerRater May 11, 2023

I have always had excellent service at this location. Everything is explained before the car is serviced and wait time has always been less than I thought it would be

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DealerRater May 8, 2023

my sales guy Dustin was very knowledgeable about the cars and did a great job helping me make my decision on my new Sorento.

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DealerRater May 8, 2023

I was very impressed with my 2017 Kia soul that needed service due to attempted theft.

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DealerRater May 4, 2023

Eric went above and beyond for my visit . He had my car washed and vacuumed the interior . Everything was done quickly.

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DealerRater Apr 24, 2023

Awesome service. Explained everything in detail what was done on my car. And had it completed in a timely manner.

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DealerRater Apr 23, 2023

Best experience I’ve ever had when buying a car. Dustin was our sales associate, amazing, He made our experience in purchasing a new car flawless.

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DealerRater Apr 10, 2023

Customer service was above and beyond. Everyone was very professional. They fixed my car and fixed it just right I have no problems from my car whatsoever. The best job I’ve seen yet

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DealerRater Apr 9, 2023

Mike and James were awesome. Both guys did their best to help out with the car buying experience.

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DealerRater Apr 7, 2023

The buying experience for my suv was stress-free, the maintenance of it is just as stress-free with Germain kia

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DealerRater Apr 5, 2023

Super nice people!! Would definitely recommend them to anyone Short wait and clean waiting area

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DealerRater Apr 3, 2023

My service advisor Bill was outstanding. It has been a long time since I have received such excellent service. Bill worked very very hard in order to get my car issue resolved. Very patient and willing to take the time out to do everything needed in order for this to happen. Germain Kia needs many more service advisors like Bill. He exceeded 100% job well done. I have seen him do this for other customers. I have been with Hatfield/Germain Kia for 24 years. His performance needs to be acknowledged. Patience is not easy when you dealing with customers and he ...

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DealerRater Apr 1, 2023

Dustin was very helpful, very professional and very patient. The place was clean and people are friendly.

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DealerRater Feb 23, 2023

I am a disabled veteran and had an issue with my 2011 Kia Soul Plus stalling at low RPM's. Tod, Service Manager, was relentless in his efforts to find out what was going on and after hours of searching for the issue, it was discovered it was not the car itself bot the third-party alarm system interacting falsely with the car system. He bent over backwards to help this little old disabled vet out making sure I had a vehicle I could trust... HE WAS AWESOME! Thank you Germain Kia for helping a veteran out!

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DealerRater Feb 19, 2023

Service team is so nice. They only advise me on what is needed and always prioritizes what needs done now and what can wait. Love their honesty and smiling faces. Only place I’ll ever go. The Director TODD has built an amazing team.

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DealerRater Oct 4, 2022

I have been looking for a specific Kia for a few weeks. Either dealerships wouldn't call me back or they weren't interested in helping with my lease as a trade. Hunter was quick to call to verify the vehicle I wanted was available and they were fair with my trade. Most of the transaction was handled over the phone because I live an hour and a half away which made everything very easy when I arrived at the dealership. Also as a woman, I have had not so great experiences buying cars in the past. Hunter and Will ...

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DealerRater May 13, 2022

SHANE WAS VERY PROFESSIONAL, KIND AND EXTREMELY HELPFUL. I PRAY MY NEW CAR WILL HOLDUP.

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DealerRater Feb 17, 2021

Zaine and the whole Germain team took amazing care of me! They are top notch sales people and finance managers that mirrors the ideal way a car sales team should be! They were honest, understanding, provided a no pressure experience, with emphasis on getting me the best deal and financing even if it meant they would earn less. If you are looking to buy a car, then you cant go wrong with using Zain as well as the rest of the G-Team to help guide you through the auto buying process!!

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DealerRater Nov 2, 2020

I bought my second car from the same dealership and couldn't be any happier. Patrick Raymond was the salesperson's name funny and easy going no pressure sales would not hesitate to see him again on a vehicle. James Jordan walked me through all the paperwork from top to bottom warranties and everything was very patient, nice guy! They both work to get me the best deal they could.

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DealerRater Feb 24, 2019

The services manager guy (please forgive me) forgot his name. I walked in got my passenger window fix. He took care of me thank you!

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DealerRater Feb 24, 2019

It was a great experience. The salesman as well as the guy who did my deal Great! I recommend anyone to go get a car!

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DealerRater Nov 4, 2018

I brought my car in today, Saturday, November 3rd to have my oil changed and have my right front tire checked, because it was losing air. From the time i walked in the door to the time i left, everyone was very friendly. Every employee who walked into the waiting area greeted me with a smile and a hello, NICE!!!!! I was there for almost an hour, but Justin did come out to tell me that there was a piece of metal in my tire and to fix it, it was going to be almost $31, and he wanted to make ...

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DealerRater Feb 2, 2018

Special Thank you to the service guys at Hatfield Kia. It started for me at 8:30 AM when I called needing in later that evening. From the second I walked in everyone was courteous and eager to help. I loved seeing all the smiling faces. Greg at the desk was very helpful and personable. The new service building is wonderful, especially for a mother getting little ones in and out of the car. Great Job Guys! Keep up the great customer service and smiles!

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DealerRater Dec 16, 2017

From the salesmen to the service guys! They are tip top people to work with. Very patient! They are there for the customer. They do not push you into getting a car that you are not comfortable in every aspect of the deal. They reach out to you from time to time to see how your vechile is running. Always there to answer questions after the sale! Highly recommend them! If you need a good sales person ask for Patrick Raymond!

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DealerRater Dec 15, 2017

Salesman - Joe Creekbaum. Great experience. Very quick. I was chatting with him online, provided Vin #, they did a sight unseen appraisal. They had the car pulled up when i got there a half hour later. Met Don the GM, very nice guy. Cory, finance guy also very professional. I was in and out relatively quickly. They had the car detailed and tank full by the time i left. Great experience, i would highly recommend.

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DealerRater Jun 6, 2017

When it comes to servicing my Kia, I appreciate that when the time comes for service at various miles on my car, they present me with 3 different levels of service, including one that is budget oriented. I appreciate that they understand that I have a budget for maintaining my car. Anita Richter

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DealerRater May 31, 2017

They were very open to listen to what I was looking for and to what my budget was . They don't have a high pressure sales team like some of the other dealers in the area

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DealerRater May 8, 2017

Hatfield Kia did a great job on my Kia ! They were strait and to the point. Thanks all involved. It was definitely worth the wait.

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DealerRater Apr 3, 2017

I am extremely late at getting this review done, but i was and still am sincerely satisfied with the service getting our daughter's first car replaced after it was totaled in a wreck within 6 months of purchasing. The staff was kind and really tried to find her something that she was interested in, and not just push something on her like some has in the past. It was a cold, rainy winter night, close to closing time, and Ricky Bobby (inside joke with employees) was fantastic with going to get the cars, with little to no luck the first ...

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DealerRater Mar 28, 2017

After realizing my new car did not have all the options I was looking for, Taylor and Luke truly went above and beyond to find me what I needed. Within a short time period, we found the car in Dayton and the next thing I knew, Taylor was on the road to pick it up. Taylor ensured the car was spotless upon my arrival and was ready for me to take possession. I'm writing this, as in todays rushed world, it is rare to find a business that truly understands the Customer Experience from start to finish. Hatfield Kia ...

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DealerRater Mar 24, 2017

Bottom line up front: Hatfield will not just SWL you a car, but develops a relationship from the welcome handshake when you step on the lot to the final handshake when you drive off in your new car. I wanted to share the fantastic experience I had purchasing my Kia Sedona from Hatfield Kia. The GM, Luke, actually answered my internet inquiry and answered all of my questions grilling him about every aspect of the van I was interested in purchasing. I did not find out he was the GM until I arrived and was handed off to a seasoned ...

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DealerRater Jan 21, 2017

Cagney & the gentlemen that worked with him to get me into a vehicle yesterday went above and beyond to help me. You guys exceeded my expectations and really made a huge impact on my family's life. My old van was no longer to drive but it's all I had. You guys gave me a chance and didn't give up until I was driving away in a good reliable car. Thank you so much. I am forever grateful.

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