Customer Testimonials
Great to work with dealership. Willing to negotiate and make a deal. Everyone was upfront and honest. Would highly recommend this dealership to others.
Service staff friendly helpful plus repairs made timely fashion. Nice environment to wait for service.
We have been loyal Germain Hyundai customers for 5+ years, just across the street. As we began our search for our next upgrade, we made the pivot to walk in the doors of Germain Kia and were simply wow-ed right out of the gates! We were greeted and collaborated with Hunter Horn, who provided exemplary service and genuine hospitality throughout our time together. He perfectly matched our energies and right off the cuff, we knew we were in good hands! While we were not able to seal the deal on a Saturday at the eleventh hour, he stayed persistent and communicative ...
Always amazing to visit Germain Kia. Incredible staff.. I would highly recommend this dealership to my family and friends
Awesome service all the way around! No matter your needs. Free drinks, nice waiting room, great customer service.
When I was looking for a Kia dealership, this one was the first to answer the phone. I took my car in to get some recalls fixed, and they were all nice, and got my stuff fixed pretty quickly. 🙂
Great services and wonderful hospitality. The agent Shane was very nice and did all what he can to help me get the appropriate car for my health condition . I really appreciate his hard work.
Great service , understanding the needs of a customer, very professional I really recommend it and trust the brand KIA.
Got my oil changed today. They got me in and out very quickly. They were very courteous and helpful.
Nick was a pleasure to work with. He made the process so easy and convenient.
Great service i had a probleme with my kia soul i dropped it there they find out its the engine probleme they gave me a reliable car and wait to get an approval for a new engine
Shane and James were extremely helpful in structuring a deal that worked for me with model, trade-in and financing.
Very friendly environment efficient and they’re honest about the problem with what’s going on with your car Good People
This is a wonderful dealership. Great salesman (Shane) as well as.great service after the sale Been a customer since 1999..
The staff was super helpful and accommodating. Justin was amazing at getting the car prepped and paperwork completed. He was also able to source us a level 2 charger for our first EV to make sure we could charge at home (over 40 miles away). Definitely recommending Justin to everyone!
There’s always a welcoming and friendly environment. Feels like walking into Family environment. Germain Kia will always service my Vehicle.
Great service! Prompt and friendly. They keep good records and make reasonable recommendations. Very reliable.
The Dealership is clean professional. The servicer understood my problem and had my car fixed and ready for me the next day. Thank you KIA.
Patrick Raymond was very helpful through the purchasing process. We were from out of state and looking for a 2024 Telluride. He made the whole experience easy and enjoyable! Thank you Patrick and the Germain Kia Team!
Dealer group from sales to loan was great and easy to deal with. Would definitely buy there again. The 2 hour drive from Toledo was worth it.
While visiting family in Columbus, visiting from Georgia, my 2016 Kia Sedona had power/battery failure. AAA originally diagnosed it as battery was fine (it was a AAA battery), but there was possibly a short somewhere. After getting the car jumped we returned to the house. Next morning, car was dead. Of course I had nothing scheduled, but called the dealership to see if I could get help. This was on Friday morning. Spoke to Nate, who was very courteous, but relayed they were backed up and may not get it looked at until the middle of next week. Long story ...
Service was quick. Communication was very clear on what was being done. Very pleased on how nice they were. Even vacuumed and washed my car.
I have been going to Kia Motors since I purchased my car about 3 years ago. They front desk receptionist is the most personable lady I have every met. She is very kind,helpful & such a sweetheart. I love her. Eric was very kind & helpful too & answered all my questioned with such professionalism! I have always had a great experience everytime I have gone in for service for my car or just questions about my car in general. I would certainly recommend any of the experienced technicians for a job well done. Thank-you Eric for all your help! ...
Gets me in a fair amount of time, courteous, helpful and got me out speedily. Bought 2 cars and influenced 2 others.
Friendly, courteous and very easy to deal with working hard not to take up too much time
Just plain good. Furthermore, I was able to talk to a real live human being to reorganize my service appointment.
Service was excellent. They were kind and courteous and car was done when promised. Thank you
Best Kia dealership in Ohio The people there are the easiest people deal with. Luis is the best.
The service was performed quickly on software update.The staff was polite and provided answers to my questions.The waiting room was very nice and clean with free coffee and popcorn. The washer light came on when I arrived and the technician must have seen that and added washer fluid
Fast and friendly service offered a car wash waiting area very comfortable service was performed at the time that was stated
Everyone is very courteous I walked in without an appointment but they took care of my problem! Both young men were great . The waiting area is very clean & love the popcorn
Had my car detailed; I was moderately satisfied - not quite the highest detail experience I expected.
Very prompt about any recalls,friendly and courteous,caring,has a very nice and neatly accommodating waiting room for the customers and always helpful
I have always had excellent service at this location. Everything is explained before the car is serviced and wait time has always been less than I thought it would be
my sales guy Dustin was very knowledgeable about the cars and did a great job helping me make my decision on my new Sorento.
I was very impressed with my 2017 Kia soul that needed service due to attempted theft.
Eric went above and beyond for my visit . He had my car washed and vacuumed the interior . Everything was done quickly.
Awesome service. Explained everything in detail what was done on my car. And had it completed in a timely manner.
Best experience I’ve ever had when buying a car. Dustin was our sales associate, amazing, He made our experience in purchasing a new car flawless.
Customer service was above and beyond. Everyone was very professional. They fixed my car and fixed it just right I have no problems from my car whatsoever. The best job I’ve seen yet
Mike and James were awesome. Both guys did their best to help out with the car buying experience.
The buying experience for my suv was stress-free, the maintenance of it is just as stress-free with Germain kia
Super nice people!! Would definitely recommend them to anyone Short wait and clean waiting area
My service advisor Bill was outstanding. It has been a long time since I have received such excellent service. Bill worked very very hard in order to get my car issue resolved. Very patient and willing to take the time out to do everything needed in order for this to happen. Germain Kia needs many more service advisors like Bill. He exceeded 100% job well done. I have seen him do this for other customers. I have been with Hatfield/Germain Kia for 24 years. His performance needs to be acknowledged. Patience is not easy when you dealing with customers and he ...
Dustin was very helpful, very professional and very patient. The place was clean and people are friendly.
I am a disabled veteran and had an issue with my 2011 Kia Soul Plus stalling at low RPM's. Tod, Service Manager, was relentless in his efforts to find out what was going on and after hours of searching for the issue, it was discovered it was not the car itself bot the third-party alarm system interacting falsely with the car system. He bent over backwards to help this little old disabled vet out making sure I had a vehicle I could trust... HE WAS AWESOME! Thank you Germain Kia for helping a veteran out!
Service team is so nice. They only advise me on what is needed and always prioritizes what needs done now and what can wait. Love their honesty and smiling faces. Only place I’ll ever go. The Director TODD has built an amazing team.
I have been looking for a specific Kia for a few weeks. Either dealerships wouldn't call me back or they weren't interested in helping with my lease as a trade. Hunter was quick to call to verify the vehicle I wanted was available and they were fair with my trade. Most of the transaction was handled over the phone because I live an hour and a half away which made everything very easy when I arrived at the dealership. Also as a woman, I have had not so great experiences buying cars in the past. Hunter and Will ...
SHANE WAS VERY PROFESSIONAL, KIND AND EXTREMELY HELPFUL. I PRAY MY NEW CAR WILL HOLDUP.
Zaine and the whole Germain team took amazing care of me! They are top notch sales people and finance managers that mirrors the ideal way a car sales team should be! They were honest, understanding, provided a no pressure experience, with emphasis on getting me the best deal and financing even if it meant they would earn less. If you are looking to buy a car, then you cant go wrong with using Zain as well as the rest of the G-Team to help guide you through the auto buying process!!
I bought my second car from the same dealership and couldn't be any happier. Patrick Raymond was the salesperson's name funny and easy going no pressure sales would not hesitate to see him again on a vehicle. James Jordan walked me through all the paperwork from top to bottom warranties and everything was very patient, nice guy! They both work to get me the best deal they could.
The services manager guy (please forgive me) forgot his name. I walked in got my passenger window fix. He took care of me thank you!
It was a great experience. The salesman as well as the guy who did my deal Great! I recommend anyone to go get a car!
I brought my car in today, Saturday, November 3rd to have my oil changed and have my right front tire checked, because it was losing air. From the time i walked in the door to the time i left, everyone was very friendly. Every employee who walked into the waiting area greeted me with a smile and a hello, NICE!!!!! I was there for almost an hour, but Justin did come out to tell me that there was a piece of metal in my tire and to fix it, it was going to be almost $31, and he wanted to make ...
Special Thank you to the service guys at Hatfield Kia. It started for me at 8:30 AM when I called needing in later that evening. From the second I walked in everyone was courteous and eager to help. I loved seeing all the smiling faces. Greg at the desk was very helpful and personable. The new service building is wonderful, especially for a mother getting little ones in and out of the car. Great Job Guys! Keep up the great customer service and smiles!
From the salesmen to the service guys! They are tip top people to work with. Very patient! They are there for the customer. They do not push you into getting a car that you are not comfortable in every aspect of the deal. They reach out to you from time to time to see how your vechile is running. Always there to answer questions after the sale! Highly recommend them! If you need a good sales person ask for Patrick Raymond!
Salesman - Joe Creekbaum. Great experience. Very quick. I was chatting with him online, provided Vin #, they did a sight unseen appraisal. They had the car pulled up when i got there a half hour later. Met Don the GM, very nice guy. Cory, finance guy also very professional. I was in and out relatively quickly. They had the car detailed and tank full by the time i left. Great experience, i would highly recommend.
When it comes to servicing my Kia, I appreciate that when the time comes for service at various miles on my car, they present me with 3 different levels of service, including one that is budget oriented. I appreciate that they understand that I have a budget for maintaining my car. Anita Richter
They were very open to listen to what I was looking for and to what my budget was . They don't have a high pressure sales team like some of the other dealers in the area
Hatfield Kia did a great job on my Kia ! They were strait and to the point. Thanks all involved. It was definitely worth the wait.
I am extremely late at getting this review done, but i was and still am sincerely satisfied with the service getting our daughter's first car replaced after it was totaled in a wreck within 6 months of purchasing. The staff was kind and really tried to find her something that she was interested in, and not just push something on her like some has in the past. It was a cold, rainy winter night, close to closing time, and Ricky Bobby (inside joke with employees) was fantastic with going to get the cars, with little to no luck the first ...
After realizing my new car did not have all the options I was looking for, Taylor and Luke truly went above and beyond to find me what I needed. Within a short time period, we found the car in Dayton and the next thing I knew, Taylor was on the road to pick it up. Taylor ensured the car was spotless upon my arrival and was ready for me to take possession. I'm writing this, as in todays rushed world, it is rare to find a business that truly understands the Customer Experience from start to finish. Hatfield Kia ...
Bottom line up front: Hatfield will not just SWL you a car, but develops a relationship from the welcome handshake when you step on the lot to the final handshake when you drive off in your new car. I wanted to share the fantastic experience I had purchasing my Kia Sedona from Hatfield Kia. The GM, Luke, actually answered my internet inquiry and answered all of my questions grilling him about every aspect of the van I was interested in purchasing. I did not find out he was the GM until I arrived and was handed off to a seasoned ...
Cagney & the gentlemen that worked with him to get me into a vehicle yesterday went above and beyond to help me. You guys exceeded my expectations and really made a huge impact on my family's life. My old van was no longer to drive but it's all I had. You guys gave me a chance and didn't give up until I was driving away in a good reliable car. Thank you so much. I am forever grateful.
My wife and I were looking for a replacement for our 2006 SUV and after visiting several dealerships, it was starting to sound all too familiar: Same old, same old. But when we went to Hatfield Kia, we knew right from the beginning that it was the one for us. While the entire Hatfield Kia team was good to work with, our sales associate, Cagney Seay ( with whom I had spoken on the phone) was the main reason we were successful in our purchase. Cagney was polite, personable, well-informed, understanding of our needs and preferences, and offered more in terms of ...
Tim Hunt was awesome!! Dealing with him was the best experience I have ever had dealing with a car salesperson. I told him what my family needed and he was on top of finding what we wanted. I will definitely recommend Hatfield Kia/Tim Hunt to everyone I know looking for a new car!!!
He simply was upfront about everything and what I call REAL. Professional kind and compassionate about finding the right car for his customets. I will most definitely buy my next car from Alex!!
I recommend the Kia to everyone and point them to the pleasant young man who sold mine to me. Cagney Seay. It was a long day what with picking a car, paperwork, etc but Cagney was very pleasant, like talking to a friend, but, diligently working to help me find the car I wanted and keep me within my budget. I hope Kia knows what an asset to their organization Cagney is. Nancy Hammack
This was by far the best car buying experience I've had. Cagney Seay and Brian Delcid made this a great experience. Cagney was very personable and thoughtful. Thank you for making the process go smoothly.
i just bought a new car from Cagney, he and luke were great they made the process very quick and easy. they were able to work with the banks to get me into a new car that was what i wanted and what i could afford. i will deffently be comming back in the future.
I had recently purchased a used 2013 Kia Optima 8 mos ago from Hatfield Kia and unfortunately was in a auto accident in which totaled my car. I love the Kia Optima and did not hesitate to contact them when I was ready to buy again. I spoke with Alex Carey on the phone and was very impressed by his understanding of my situation and promise to get me another Optima at a excellent price. My experience with Hatfield and Alex was truly exceptional.
Cagney did an awsome job helping me find the perfect car he went above and beyond !!! thanks so much !!!!! The perfect car for the perfect price!!
Tim Hunt did an incredible job looking for a specific set of requirements for this purchase. I had worked with several others with other organizations but Tim surpassed my hopes and made it easy! Great job! Greatly appreciated!
I recently purchased a brand new kia sportage at this dealership, and the experience was fantastic. The service the sales technician and financial department provided were top-notch. They went out of their way in every aspect to ensure that the vehicle we purchased was exactly what we wanted. I would definitely visit this dealership again for my next Auto purchase.
Dave R is a great sales person, he is honest and very personable! I have bought three cars from Hatfield and my experiences have been overall a great experience. They work hard to get you the vehicle in the amount you can afford and love! Thank you!
Very great company got the pleasure of working with Raashad Edwards and John Wilson come see them if you want a great company that truly cares about their customer!!
I had a great experience. Second time there great service, and the staff was awesome. Thanks to Tim Hunt for taking such great care of me, I would buy another car there in a heart beat!
I give a five star rating because I bought a vehicle and didn't like it and my dealer worked with me to get me into something else I loved I left a happy customer. Thank you Hatfield Kia!!! And Cagney Seay!!!!!
Hayfield Kia has the customer in mind from start to finish. They intricate courtesy and customer service into every aspect of the experience. I would highly recommend them to anyone.
This is my second purchase from Hatfield Kia. On this particular purchase, there was a mistake made on my trade-in, however - both the salesman (Tim H.) and manager (Luke B.) went beyond their scope of responsibilities to make sure an error was corrected and assessed my concerns, accordingly. Along with this correction, they were both friendly, patient and understanding of my situation. I admit, the issue at hand felt "like a slap in my face", but they made sure everything was set "right" and kept me updated throughout the process - which I appreciate. I ...
Dustin Townsend is what all sales person should aspire to be. He is knowledgeable, honest and Cates not only for the sale but for the customer. Good Job.
We have a newer optima, a lot of the front parts got broken when we got into a fight with a parking block and lost, I just wanted to say how scared I was to take my car to the dealer for body damage, but that opinion has changed, Josh and the technician Dave took the time to care about my vehicle and what it needed, and to guide me through the insurance process with a smooth a steady hand even after knowing my insurance would make me take it somewhere else to a "preferred repair shop" it ...
I recently purchased a 2016 Kia Soul and love it! Cagney my salesman was very helpful and I got exactly what I wanted. Cagney went out of his way to get me the exact color and model I wanted since they did not have one on the lot. The financing with Tim was easy and fast. Thank you!!!
We recently purchased our second Kia Sorento from Hatfield. The salesperson Dustin was very professional and listened to what we wanted. Was one of the less stressful deals made while purchasing a new car. Hopefully the new car will last as long as the old one. Very pleased
Great service by everyone I dealt with. When I arrived I was greeted outside, when I described my problem Josh made it his personable business to make sure my vehicle was taken care of, even changing a brake light in the parking lot that the tech has missed. I will never deal with a different salesman ever again
I have nothing but good experience from this dealership. The only thing I am sad about is that susan fisher is gone 🙁 She was the one that leased my car to me and was excellent. I would definitely recommend this dealership to anyone looking for a car.
