Customer Testimonials
Sales & Service very good. Did right by me and I would buy there again! I had an issue right after I purchased the car. Contacted my sales person, she contacted her sales manger and he contacted me back very quickly. Got an apptmnt set up same day. Nate in service got the car in quickly, diagnosed the problem, discussed with me and had it taken care of by the next day. The dealership stood by their product, took care of the problems without hesitation or trying to hassle about the cost. I was very impressed and would return for ... Read More DealerRater - Jun 15, 2026
Service was very good. They kept me informed on everything that they were doing. Very helpful
Nat and the mechanic worked hard to get a resolution from Kia. Finally got it done cars running great thanks so much for your efforts and and your communications. Much appreciated.
My wife took HER car in for an oil change. She was waiting for her car in the lobby, which her service tech was well aware of. Instead of telling her the car needed a new air filter and cabin filter they sent a text to me. They didn’t trust her to look at the filters and know that they were dirty??? I was out of town and didn’t see the text until 3 hours later. So I had to go buy a filter the next day. They didn’t even close the filter cover! How very chauvinistic of ... Read More DealerRater - Apr 28, 2026
Braden is an awesome service Technician he told me what Kia would cover and they did it at no cost to me! the new Engine was put in while I was given a loaner car during the time needed! He is very thoughtful and professional at all times and knowledgeable about the Kia cars! Germain Kia AutoMall should be proud to have a service technician like Braden! Thank you so much Braden and KIA you are great!!!
I had great customer service. The service department was thorough and friendly. I would recommend to everyone.
Nate let me know what they were going to do and how long to finish. A pleasant experience.
Juan was great to work with. Super responsive and helpful. Made my kids first car buying experience really positive.
There service was very good and was friendly. And they never keep me waiting around like other car dealers. I only wish they could have offered me a little more money for my used car 🚗 🙄 but 🎬
Muhammad at Germain Kia was patient and helpful as my daughter purchased her first car. He didn’t pressure us, just gave us all of the information that we needed to make an informed and confident decision. Thanks so much for your help!
Following an engine repair, they broke the engine splash shield and didn’t even reattach it on one corner. Despite being asked three times to make another warranty repair, they did not. Contacting them was very difficult as they didn’t pick up when called and only returned one call when they had my vehicle for two weeks. Very poor service.
Justin Bailey did a great job with helping me with my new car. He was very easy to work with let me drive a couple different SUV until I found the right one for me. I would highly recommend going to see Justin for your new car. What a great experience I had! The whole team is great at Germain Kia.
TLDR: I am considering trading in my used car purchase to another dealer and getting a different vehicle, especially if that means I never have to work with this dealership again.
As someone who made a multi thousand dollar purchase I would expect a certain level of customer service. I received the most low effort service when buying my used vehicle from Germain Kia. Then when the transmission error light came on less than two weeks into me owning the vehicle, I called to get the vehicle in for diagnostics and service and despite having purchased the extended warranty and ... Read More DealerRater - Mar 6, 2026
Exellent service. Made deal on phone before i got there. Philip stuck to his word
Shane help me to get my Kia Sorento when I thought I wasn’t going to be able to get he try his best so I was able to get it! If anybody needs a new or used car his the best person to go to 100% recommend!
It’s always a great Customer experience at Kia Germain. They always take good care of you and do whatever they can.
Service writer was very friendly, courteous and efficient. He told me exactly what was going to be done and how much it would cost. The on line system kept me informed of the status. Work was finished timely as was checkout. Overall good experience.
Everyone was friendly, honest, and made sure I understood everything. They wanted to be sure they understood my needs!
Service was fantastic. Friendly and took care of my recall fast and quickly with no issues.
Phillip was very helpful and got the deal done quick and efficiently. I highly recommend to shop at Germain Kia and ask for Phillip.
my salesman aDjibril was great and very informative made getting my new car less stressful.
Bought a 2018 Honda Accord that past their multi point thorough inspection. The very next day the engine light came on and the car was acting funny. They reluctantly took it back and said it had a loose spark plug and bad coil and they fixed it. The car continued to have issues over the last 6 weeks- engine light came on with the exact same symptoms so I called them, they had me bring the car in and then stated they checked their work and they did their part. When I said it’s the same symptoms it’s had for ... Read More DealerRater - Nov 11, 2025
Tyler was an exceptional salesman. I was not interested in a whole big flashy show.And he was absolutely perfect.It made me feel comfortable.He showed me the car, he seemed excited about it.And financing went perfect.The gentleman that is, the finance man is very honest and caring and I enjoyed spending time with him as well. Overall, this was an excellent excellent experience.And I would definitely go to Germane Kia for my next car. Thank you!
Braden at Germain Kia AutoMall was so awesome! He explained everything that the service tech would be doing to my car. I have always gotten great service at this location every time. The waiting area is very nice!!
Awesome customer service. Brayden very professional and helpful. Answered all my questions. Very knowledgeable and polite.
Probably one of the better dealership experiences I had. 0 issues. I drove 4 and half hours one way and would probably do it again.
Excellent service; found just the right vehicle for me. I wouldn’t go anywhere else!
We love the Kia customer service team. Braden, Nate and Christine all go above and beyond whenever we have service done to our Kia. They are very kind, informative, and do great work. This Kia Service Team is a huge reason we are on our third Kia. You just can't compete with the whole Kia experience. From the sales to the finance team to the service team, we are completely satisfied customers and have had many friends and acquaintances purchase Kia vehicles just by seeing our car and hearing about the great service.
Very friendly. Understanding and did not pressure. Explained explain the options well and explained all the options on the car.Excellent
Kyla was easy to deal with and made the process much more easier than past experiences
Had an appointment for service. And a recall to be taken care of. Got what I needed within a reasonable timeframe
Mike, my sales agent, was very helpful, patient and kind. I appreciate his help. Thank you so very much.
Coming to Germain Kia is like being at home. Here, every customer feels like they're sharing the company with their family while waiting for the service they need to do to their vehicle. In the waiting room, this dealer offers everything from popcorn to coffee, Wi-Fi, water, tea, and, above all, a bathroom. Unsurpassed quality and service. The customer service and treatment are excellent. You have to come here and see for yourself why Germain Kia is my home and my favorite Leader car. Thank you, thank you, thank you. Eric
Great service and good place. Friendly people. Quality, excellent company, free coffee, Wi-Fi, snacks, and water. Gracias, Gracias Gracias. 20 * star
I really appreciate Eric's attention, he is a very didactic, explicit and schedule-compliant advisor. I'm very happy with your attention. A great Eric. Thank you for everything.
Very good service, great with taking care of people!!! I would buy from them again.
I appreciate the way Braden stayed in touch throughout the service process via text and phone. Getting in and out of the service center was a smooth, easy process even in a holiday weekend.
Eric was very pleasant/friendly, explained everything they were going to be doing. Excellent service!@
Very friendly and professional. Jesse Turley was my salesman and he really took the time to explain everything and make the process as stress free as possible.
Was very professional and did a great job on all my services. Much respected dealership.
I had a great experience at Germain Kia, walk out with the car of my dreams. Mike Rinkes my salesman was awesome and he made the process stress free. I am very satisfied.
Really perfect company and they help Really and resolve problems and great service and support
Had a great experience at Germain Kia. This is the second car I have bought from them and have always been satisfied
Our salesman Nick was very easy to talk to and very helpful very relatable, knowledgeable
Very friendly and helpful. The salesman, Tyler, was very knowledgeable and helpful. This is the second car I bought from Germain Kia
Had a great experience with Justin he worked his butt off for us but didn’t just try to sell me anything he really worked for us
Phenomenal service, listened to my needs and worked toward a deal to meet my needs
Very comfortable sales environment, no pressure to buy. Patrick answered every question I had. 3rd day driving car and I am very impressed (Sportage). Would highly recommend Patrick and the management of this dealership.
Unmatched service, genuine care, zero pressure—best Kia experience in 15 years. Lifelong customer earned, effortlessly.
I am pleased with my experience at Germain Kia. My car was diagnosed, required maintenance explained, service finished in acceptable time. Waiting area is very nice and accommodating. I will be sure to take my vehicle back as needed!
Tylar in sales was fantastic and took all the time I needed to make my purchase . Hunter Horn in Financing went over and beyond finding me the best rate ! 100% would recommend Germain Kia!
We had a great experience with Nick. Fairly quick buying process. Highly recommend Germain Kia!
Excellent service. I was working with Eric and probably the best associate I have worked with.
Phill Boggs and Hunter Horn made my buying experience painless, efficient, and satisfying. I called on the car I wanted, got pricing, availability, and odometer information quickly. I arrived at the dealer 3.5 hours away from home to a smile and a handshake, a clean car, keys ready to test drive, paperwork ready to sign, and a helpful Phil guiding me as I loaded the car in my enclosed trailer. I will buy from Germaine again in the future and will ask for Phil and Hunter by name as they were professional, courteous, efficient, and respectful of my time and preferences. ... Read More DealerRater - Feb 23, 2025
Wonderful experience dealing with Jesse Turley. He knows the vehicles on the lot had us test driving with in 5 minutes of walking through the door. Even had us a couple different models of the one vehicles so we could double check features of each one. I wouldn't think twice about going back there when I need another vehicle. Nice work Jesse
Very professional and willing to show us various options based on our needs and wants. We are thoroughly enjoying our new vehicle.
Excellent service! Quick recall fix on my 2025 EV9. Professional team, great communication, highly recommended!
Overall, great sales and service. Oil change took an hour and a half, but they were busy on a Saturday.
Shane is a professional auto salesman with several years of knowledge. He is very personal and easy to deal with. He gets a 10/10 from me.
Tyler was extremely helpful and went above and beyond to find the perfect car for us
I bought a used 2022 Kia Sorento and I noticed it was making noise a week or so later. I brought it in to get looked at and one of the shocks was leaking and needed replaced. Well a few days later after getting it fixed it still was making noise and I had to bring it back in to see what was going on.
Eric was so understanding and helped me out and let me know that the other shock on the other side needed replaced as well. So finally getting them both fixed I was good to go and ... Read More DealerRater - Dec 4, 2024
Braden was very professional and took care of all my needs. Good dealership. Will recommend.
We enjoyed our experience, especially with JB. The staff was helpful, we got everything we were looking for, and are so happy with our new car4!
Friendly greeting right from when I opened the door. I couldn’t be happier with the service and they returned my vehicle sparkling clean!
Such a great experience I had when i visited for key fob made and my recalls. The staff were very courteous and kept me updated on the progress. The service department was very personable and told very important information about safety issues if i didnt do the recall, and were very considerate. The waiting area is well equipped for a greater customer experience as well for the kids play area to keep the little one occupied.Keep up the great work.
Very good customer service. Was very happy with the service that was performed on our kia k5.
Great dealership! Everyone is always friendly and welcoming. They always work to solve whatever issues I come in with and address them accordingly. Coffee and snacks are a plus!
Very very nice and helpful , took the car home after I bought it as is when I got home I heard a squeaky noise like breaks or wheels so I called and they were more than happy to fix it and they gladly did no charge I love them 😍 thank you for everything
Tyler is an awesome salesman. The vehicle that I was interested in was sold that morning I called, but Tyler helped locate a 2024 Kia Forte-GT Line for me in the Dayton area. We negotiated a fair price for the vehicle, and I drove back up to Columbus two days later to buy the vehicle. The entire staff at Germain Kia was attentive, easy to talk to, and with no pressure tactics. They made my first brand new vehicle purchase a memorable one.
Attentive, listened to what I wanted and didn’t push anything. My options came down to a new car and a slightly used car. I went with the used. I’m sure the salesman would have made more if I’d done with the new but he didn’t say a word to sway me towards the new.
Huge shout out to the Germain kia family. Just bought a brand new vehicle. It was a group effort, but everyone bent over backwards to make sure I went home happy. I had to come back in and put a tow hitch on and the service department was even great. I even had a sales person from Germain toyota help us out. The Germain family should be very proud of these associates Ken Gurung, Skylar Smith, Ricardo Gomaz, and Brian Franks. If you have any questions or problems any of these guys will make sure you are 100% satisfied. Thank you!
Nick is awesome! This is the second car I have from him! I hope is is available the next car I purchase!
Excellent Service, People, and Timing! Everything from the quote to picking up my vehicle, top notch information and service! I appreciate everyone involved! The names I knew were Nate, Christine, and Kody. Thank you.
Everyone was super helpful and patient with us! They worked to get us to where we needed to be to get the carnival we wanted! And then did a great job of explaining all the features! Thanks Justin for being so helpful, kind, and patient!
Nice dealership and employees, nice lounge while you wait. Quick oil change. But I would like for someone to tell me how to fix the "coffee break" , take a break, sensor that goes off every half hour.
We have always been treated fairly and professionally at GERMAIN KIA. The service dept has rectified an issue quickly and satisfactorily.
We had a fantastic experience purchasing our vehicle. Mo Khan and James Jordan made the process easy and enjoyable.
They were prompt and friendly and knew what they were doing. And the time to finish my car from beginning to end
Wait wasn’t as long as I was told nice it didn’t take longer
Greating was great Eric services were great very informative. Very quick service. Customer area very clean and comfortable.
this was a fantastic service experience. My vehicle was ready when promised washed and ready to go.
The service was excellent. They got me in quickly, and I got out quickly from them doing a recall on my vehicle.
Excellent service and very professional service writer Braden. Braden took the time to help me out with parts I bought there. He actually had them installed while I waited. Oil change and tire rotation with a recall completed in about an hour. This is my favorite dealership. Service is top notch!
Outstanding Customer Service! Braden is wonderful and always willing to go the extra mile for me.
Everyone was so friendly and were able to communicate effectively of what would be done. There are nice amenities like a kids room and coffee while you wait for the service. I like having a car wash done for free as well because it makes the experience nicer.
Luis was excellent to work with on my new car purchase. I would definitely recommend him .
As usual, Eric and the service staff were very professional and on point! They always take very good care of my car and me! Eric is the best!
It was clean, friendly, and my service person was knowledgeable. They also kept me updated.
Great service good prices friendly workers .Customer service is very good.Honest people easy to deal with
Professional and courtesy clean and organized very thorough with explanation of services car was washed after service
The service department is always very courteous and prompt. I appreciate the great work that is done by the service technicians.
